RETURNS & REFUNDS
If you place an order one day before your missionary leaves the MTC or the mission field, and he/she is not able to pick up the package, we cannot offer any kind of refund.
We use secure online payment methods, such as PayPal and Stripe, to ensure your purchase is protected.
Please note that we currently only deliver packages to LDS missionaries serving in the LDS Mexico MTC and LDS Mexico Missions. If for any reason the missionary is no longer available at the mission within 48 hours of your purchase, we cannot be held responsible and no refund will be issued.
When packages are shipped to missions, we are only responsible for the safe shipment and delivery of the package to the official mission office. Once the package has been received in good condition at the mission office, we are not responsible for delays or lost packages within the mission office and no refunds will be given in such cases.
We recommend that parents and families track their shipment using the tracking number provided with every order. If you have questions about when your missionary will actually receive the package, please contact the mission office directly, as they are responsible for the internal distribution process to the missionaries.
Although we carefully offer only products and services that are in stock, there may be rare situations where we cannot fulfill your order. If we cannot provide the product or service due to our responsibility, you will be notified within 72 hours of your purchase and refunded within 15 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your original method of payment within 15 days.